Careers at KOVR

KOVR Insurance Service is a relational-insurtech company. We are a full-service insurance agency offering customers best-in-class service and carriers. We partner with big-ticket retailers to provide value-added insurance services for their customers. People matter to us. Join us in our mission to evolve the insurance industry with a team of energetic forward thinkers who are love what they do and who they do it with. 

Personal Lines Customer Service Representative
Full Time (Competitive Wage)
Los Angeles, California, United States - 90014

We are a collaborative, forward-thinking, and technology driven growing agency, searching for enthusiastic, results-oriented people to add to our team. We believe relationships matter and we strive to provide a high quality level of service to both clients and prospects. This work from home position

Essential Functions and Responsibilities - What you do on a day-to-day basis

  • Provide outstanding and prompt support to all clients and prospects
  • Service a book of business by renewing, rewriting and cross selling additional policies
  • Identify risk exposure and present applicable coverage options to reduce risk
  • Efficiently and effectively manage and resolve problems with a sense of urgency
  • Comprehend and resolve customer concerns with clear communication
  • Stay informed and educated within the personal lines arena; including carrier coverages, exclusions, and options to provide customers with competitive coverage and cost effective options

Knowledge, Skills and Abilities - Expertise you bring to the position

  • Active California Property & Casualty P&C Insurance License
  • 3+ years personal lines customer service experience with a strong focus on retention and rounding accounts
  • Experience in a high volume, fast paced customer service role
  • Exceptional verbal and written communication skills
  • Strong organization and time management skills
  • A team player with a do what it takes work ethic
  • Interpersonally skillful with the ability to assess and deescalate problems in real time
  • Experience servicing and selling insurance with multiple carriers
  • Experience with ITC Turbo Rater, or other rating tools
  • Experience with EPIC
  • Willingness and ability to easily adapt to new app based systems

Benefits Package

We provide Medical and Dental Insurance, PTO allowance and holidays, 401k